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If you need assistance with your order or more information
about our products, please don’t hesitate to contact
us. For questions about a specific order, be sure to
include your order number and/or the billing name and
zip code on the order.
E-mail: Service@FineEdge.com
Phone: 1-360-299-8500
International Customers Call: 1-011-360-299-8500
Fax: 1-360-299-0535
We ship in-stock items within 48 hours. If we don’t
have an item in stock, please call us at 360-299-8500
and we will provide you with the most accurate availability
date possible. Occasionally items are shipped separately.
Rest assured, you will not be charged for multiple shipments,
and we will only charge your credit card for items as
they are shipped.
Return any item you purchased from us within one month
and receive a refund for the merchandise amount, or
choose a replacement item. Your satisfaction is important
to us.
Return any of our items within one
month of purchase undamaged and receive a refund for
the merchandise amount, or exchange it at your option.
We recommend that you return items via an insured and
track able mail service.
Please send returns to:
Fine Edge
Returns Department
14004 Biz Point Lane
Anacortes, WA 98221
If you shop for Fine Edge
merchandise and place your orders through FineEdge.com,
any personal information that you may share with us
that assists us in fulfilling your order is kept absolutely
private. Neither your name nor anything about you is
sold to any other company or agency.
If you prefer to have your name withheld, simply contact
us and let us know.
To learn how we keep your personal information safe
and secure, please see our Privacy
Policy.
To learn more about your privacy at Fine Edge, please
click on the appropriate text links above. If you have
further questions, please call us at 1-360-299-8500
or e-mail us, including your name and mailing address,
at service@FineEdge.com.
Purchases — When you place
an order, you give us your name, billing and shipping
addresses, phone number or e-mail address plus credit
card information. Upon placing an order with us, you
authorize us to store your name and shipping address(es),
and optionally, credit card and billing information
to facilitate future purchases.
Catalog requests — We need your name and address
in order to mail you a catalog. We also require a phone
or e-mail contact, in case the address is wrong.
E-mail newsletters — We need your e-mail address.
It will never be sold to anyone. If you do not wish
to receive newsletters, simply email us and let us know.
You do NOT need to accept or use cookies
to shop at Fine Edge. However, several of our services
may involve cookies. These cookies are for your convenience
only, and are not used for any other purpose.
We also use a cookie to help us determine site traffic
patterns. This cookie identifies your computer, and
contains absolutely no personal information.
If you are a "cookie–phobe," you can
set your browser to accept no cookies, or tell it to
erase all cookies at the end of a session.
In order to ship and track merchandise,
we make your name and address available to such companies
as United Parcel Service, Federal Express and the U.S.
Postal Service. In no instance are these business affiliates
allowed to use your personal information for any other
purpose.
We collect IP addresses to obtain aggregate
information on the use of FineEdge.com. An IP address
is a number assigned to your computer by a Web server
when you're on the Web. When you are on our site, we
have a back-end server that logs your computer's IP
address. We only use the information we find out from
tracking IP addresses in the aggregate, such as how
many users entered a specific area of our site, and
not to track a specific IP address to identify an individual
user. However, we may use such information to identify
a user if we feel that there are or may be safety and/or
security issues or to comply with legal requirements.
Fine Edge ensures that all
personally and non-personally identifiable information
that it receives via the Internet is secure against
unauthorized access. This information is kept in a safe
and secure system isolated from direct connection to
the Internet. This means that no eyes but ours will
ever see the information that our visitors send to us,
unless we indicate otherwise. We will give out personal
information as required by law, for example to comply
with a court order or subpoena or to assist in criminal
investigations. We may also give out personal information
when we deem it advisable in order to protect the safety
and security of our sites and visitors to our sites.
Fine Edge uses secure server software over a Secure
Socket Layer (SSL) line to protect your credit card
information. It encrypts all of your personal and credit
card information so that this information cannot be
read as it travels to our ordering system, and once
it is received, it is stored in a location not accessible
via the Internet.
We hope that you enjoy exploring our site!
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